Sales & Customer Service Training:
Master the Art of Selling and Smiling

This tailored training program equips your team with the tools and knowledge needed to increase sales, improve customer service, and confidently handle any sales situation. Perfect for businesses looking to develop a highly skilled and motivated team!

• Sales Techniques for Success
  • Learn effective sales strategies, with a strong focus on product knowledge and open questioning.
  • Understand how to engage customers, build trust, and guide them through the buying process with confidence.
  • Develop your ability to assess customer needs and recommend the right products or services.
• Customer Service Best Practices
  • Master the essential skills for delivering exceptional customer service.
  • Understand how to manage customer expectations and deliver on promises to build loyalty.
  • Learn how to become the “face” of your business, offering an approachable, knowledgeable, and professional experience to every customer.
• Product Knowledge Training
  • Learn how to deeply understand your products or services to better meet customer needs.
  • Create product cheat sheets for quick reference, and develop strategies for remembering key details.
  • Turn product knowledge into sales by learning how to communicate benefits effectively and handle customer objections with ease.

Outcomes of the Training:

• Empowered Staff –  Systems in place to ensure your team feels confident and capable, maximising their sales potential and feeling good about closing the sale.
• Increased Sales –  Improved techniques and product knowledge to maximise sales opportunities and increase revenue.
• Enhanced Customer Service –  Staff will deliver improved customer service results by managing expectations and providing excellent service every time.
• Knowledgeable Sales Team – Staff will understand that every customer benefits from their ability to sell products, and will feel comfortable recommending and selling any product in your range.
• Product Mastery –  Staff will be able to easily complete cheat sheets and build a comprehensive register of product information, making them well-prepared and knowledgeable on all your offerings.

$1000 minimum fee up to 8 people thereafter $100 per person